Product Review 2021 award winners

Metropolitan Wins 2021 Product Review Awards

Metropolitan Plumbing, Electrical and Air Conditioning is proud to announce that we are back to back winners of the 2020 and now 2021 Product Review Awards in the plumbing division. This coveted award recognises our consistent dedication to customer service.

After receiving the award for the second time in a row, our founder and owner, David Ellingsen, had this to say:

“It’s based on the consistency of our customer service that’s better than any anyone else in Australia.” is the largest review site in Australia. Customers leave reviews for a product or service explaining their personal experience with it. In the past year alone, we’ve had over 500 5-star reviews!

Award winners are selected across a range of categories. The Product Review team analyses a number of things to determine the winner in each category:

  • Listed in a selection of the most popular categories on
  • Full retail availability to the Australian public for most of 2019
  • A minimum average rating of 4.1 stars on 31st October 2019
  • 10 or more approved reviews written and approved between November 1st 2018 to October 31st 2019

With an average rating of 4.6 stars and over 850 reviews, we’re very proud of the efforts our office staff and technicians have gone to this year. We’re dedicated to ensuring your experience with Metropolitan is a positive one.

As a business you can’t satisfy every customer but we’re very proactive with our customer service. If we have an unhappy customer, we contact them and help reach a resolution that pleases them and convinces them to come back and use our services again,” Ellingsen says.

When asked about what sets Metropolitan apart, Ellingsen said this, “People are scared to call up after hours because of excess pricing. We provide the industry with something unique.”

This point of difference is across our plumbing, electrical and air conditioning divisions. We are committed to offering all our customers 24/7 availability and no extra charge for after hours, regardless of whether they’re after a plumbing, electrical or air conditioning service.

In combination with our service within 1 hour* and $0 deposit, interest free payment plans**, you can’t go wrong with the Metropolitan service.

So the next time you need a ceiling fan installation or a switchboard upgrade, you can know Metropolitan is a trusted name across Australia for outstanding customer service.

To book one of our experienced electricians, simply contact us today!

Published: 20 Nov, 2020

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Quick professional service. Great service, figured out the problem, fixed the issue super fast, getting my hot water system back online in top working order.

Mike - WA
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The electrician arrived within the allocated time frame, acted in a professional and efficient manner. Could not fault the service. 5 stars! Most definitely would recommend and use again in the future.

Marn - QLD
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We had an issue with one of our fans and ended up having to get it replaced. Nick came out and gave us a quote in the morning. We wanted to think it over and look at what fan we wanted. We ended up calling back and he came out later in the late afternoon after picking up a fan to install. Ended up staying late to install it. He is an amazing electrician, a really nice guy and very knowledgeable. Highly recommend and will definitely be using again.

Anastasia - QLD
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